.Net & SharePoint '07

Technical blog for .Net and all SharePoint 2007 related Information

About the author

Me(Prince) and my wife are B.E in I.T & C.S.E respectively.  I a certified MCPD: Web from 2007 Dec. I am Intrestes in Web Application, MOSS, EPM, etc.
Now working with Deira International School, as IT Application & Help Manager. I have started my career as "Software Developer" @  REACH Sewn Technologies and Consulting Pvt. Ltd, Bangalore India from Oct 2004 to Feb 2006, then as "Web & Intranet Developer" @ Fosroc International Ltd, Dubai from April 2006 to Sep 2009.
You can catch me on mail@jpy-tech.com or mail@princepy.com. Or on 00971 - 50 - 4284530 

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SharePoint Workflow Alert Email Or SharePoint Logs - not working

Senario:-

  1. Sharepoint Email Not working, when a Visual Studio 2005 Sequential Workflow started - getting error on email send. "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly."
  2. SharePoint Logs are blank / not working.

Check:- Wheather McAfee Installed, then follow.

 

You do not receive e-mail notifications after you configure an alert to notify you when Web site content is changed in SharePoint Portal Server 2003 or in Windows SharePoint Services

 

SYMPTOMS
Consider the following scenario. You configure an alert to notify you when conte...


Consider the following scenario. You configure an alert to notify you when content is changed in a Microsoft Office SharePoint Portal Server 2003 Web site or in a Microsoft Windows SharePoint Services Web site. However, you do not receive e-mail notifications when Web site content is changed.

Note An alert is an e-mail notification that notifies you when Web site content is changed. To configure an alert, click Alert me in the left pane of a list item in the SharePoint Portal Server 2003 Web site or in the Windows SharePoint Services Web site.

CAUSE
This issue may occur if McAfee VirusScan Enterprise 8.0 is installed on the comp...


This issue may occur if McAfee VirusScan Enterprise 8.0 is installed on the computer that is running SharePoint Portal Server 2003 or on a computer that is running Windows SharePoint Services. McAfee VirusScan Enterprise 8.0 contains a feature to help prevent mass-mailing worm programs from sending SMTP e-mail messages. By default, this feature stops the Owstimer.exe process from sending alerts in SharePoint Portal Server 2003 or in Windows SharePoint Services.

To determine whether McAfee VirusScan Enterprise 8.0 is blocking alert notification messages, follow these steps:
  1. Start the McAfee VirusScan Console program. To do this, right-click the McAfee VirusScan icon in the notification area, and then click VirusScan Console.
  2. In the VirusScan Console dialog box, double-click Access Protection.
  3. Click the Reports tab, and then click View Log.
If McAfee VirusScan Enterprise 8.0 is blocking alert notification messages, information that is similar to the following is displayed in this log file:
<date>	<time>	Blocked by port blocking rule 	OWSTIMER.EXE	Prevent mass mailing worms from sending mail	<IP address>

RESOLUTION
To resolve this issue, modify the VirusScan Enterprise 8.0 settings to let the O...


To resolve this issue, modify the VirusScan Enterprise 8.0 settings to let the Owstimer.exe process send e-mail messages. To do this, follow these steps:
  1. Start the McAfee VirusScan Console program. To do this, right-click the McAfee VirusScan icon in the notification area, and then click VirusScan Console.
  2. In the VirusScan Console dialog box, double-click Access Protection.
  3. In the Rule list, click Prevent mass mailing worms from sending mail, and then click Edit.
  4. Click to put the insertion point in the Excluded Processes box, press the RIGHT ARROW key to move the insertion point to the end of the entries that are displayed, and then type ,owstimer.exe,SPSNotificationService.exe,w3wp.exe.

    Note You must type a comma between each excluded process.
  5. Click OK two times.

MORE INFORMATION
The third-party products that this article discusses are manufactured by compan...

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Tags: , ,
Categories: MOSS | VS 2005
Posted by admin on Sunday, February 15, 2009 11:13 AM
Permalink | Comments (1) | Post RSSRSS comment feed

Comments

Sunil John United States

Saturday, May 30, 2009 7:30 PM


Thanks for your support. As we discussed yesterday it is little bit similar as you mentioned in above scenario.

Scenario:-
We have deployed helpdesk template on SharePoint 3.0 site and we are using this for the internal IT helpdesk ticketing system. Recently security team deployed Symantec anti virus upgrade to Symantec endpoint MR4. After upgrade, the Symantec the IT helpdesk ticketing system stop sending the email notification to end users.  

Resolution:-
1)  Make sure SMTP Service running on SharePoint Web server.
2)  Try to Telnet to your mail server, make sure that you will be able to connect with out any problem.
3)  Open the Central Administration 3.0
4)  Go to Global Configuration and navigate to Timer Job status and verify immediate Alert status succeed 100%. If not, navigate to Timer job definitions, do disable and then enable it
5)   Go to windows service, restart SharePoint Timer Service